Cognosante’s eSante EnGage360® is a consumer-focused solution that tailors traditional Customer Relationship Management (CRM) to support health systems and healthcare consumers. Healthcare case management requires a nuanced understanding of the health landscape. From minor enhancements, such as screen layout and nomenclature, to the implementation of advanced case support workflows, our tailored solution is a Healthcare Case Management system specifically designed to support advanced case handling, improve case handle times, and increase consumer satisfaction.
Built on the award-winning Microsoft Dynamics CRM platform, eSante EnGage360® interfaces with interactive voice response (IVR), complex workflow, and reporting and business analytics to provide a comprehensive and cost-efficient solution. eSante EnGage360® stands apart from other solutions because its flexible, modular, and scalable platform allows for “mix and match” customization to meet the specific needs of a program, budget, or population. The Unified Service Desk feature also integrates with multiple legacy systems to speed onboarding and training of customer service staff, decrease call times, and create one single “source of truth” for consumer and plan information.